Integrations

Building Bridges

"An organization's ability to learn, and translate that learning into action rapidly, is the ultimate competitive advantage."

- Jack Welch

Are you tasked with assimilating the IT departments of newly acquired or merged companies?

Does your IT vision include enhanced integration with customers or partners?

Do you have a nagging integration challenge on your IT to-do list?

Regardless of the platform or toolset, Vivatas has the technical force to deliver it. Review our Integrations Resume below for a glimpse of our capabilities.

World Class Tools Capabilities

At Vivatas, our technical breadth and depth is unparalleled. We have integrated large scale operations for global managed service providers, overseen the convergence of IT organizations, and delivered harmony between Microsoft and open source technologies. Below is a highlight list of toolsets and languages.

  • Apache/Tomcat
  • Apropos™ scripting language
  • C/C++ languages
  • Enterprise Java™ Beans
  • Java™ applet and servlet development
  • Java™ Message Service
  • JavaScript™
  • Java™ Server Pages (JSP)
  • J2EE™
  • Macromedia™ JRun
  • Microsoft™ Active Server Pages (ASP) as web presentation on top of MS SQL Server; with Oracle; with Remedy
  • Microsoft™ ActiveX/COM/DCOM object development
  • Microsoft™ Data Transformation Services (DTS) as a data transfer/translation tool
  • Microsoft™ Visual Basic
  • Microsoft™ Visual C++ w/Remedy AR System API
  • Microsoft™ VBScript
  • Microsoft™ Windows Scripting Host
  • Microsoft™ .NET
  • Microsoft™ Message Queues
  • MQSeries
  • MySQL open source database
  • Oracle™ database links
  • Oracle™ Heterogeneous Services for linking to non-Oracle databases
  • Oracle™ packages and stored procedures
  • Perl
  • PostgreSQL open source database
  • Remedy™ AR User Tool Automation API
  • Remedy™ ARMaild (method of interfacing w/Remedy via email)
  • Remedy™ ARSPerl (method of interfacing w/Remedy via Perl)
  • Remedy™ Discovery for SMS
  • Remedy™ Enterprise Integration Engine (EIE)
  • Remedy™ Java API
  • Remedy™ COM wrapper in ASP
  • Remedy™ integration products from 3rd parties (Micromuse, HP, ServiceWare, etc.)
  • Remedy™ Web Services
  • SNMP trap generation and processing
  • SupportSoft™ desktop job scheduling
  • Sybase™
  • TCL
  • UNIX shell scripting
  • XML generation and processing

We Integrate Best Practices

Having the technical capabilities is important, but the experience we have in integrating IT and business processes is the key. Our integrations have delivered the foundations for supporting IT services to the business. Below is a list of highlights by IT process/function.

Configuration and Desktop Management

  • Altiris-to-Microsoft SMS: Use the Altiris UNIX discovery client as a feed into SMS for consolidating both Unix and Windows discovery data into the configuration management database (CMDB)
  • HP-to-Remedy: Link HP/Novadigm Radia software discovery to CMDB (Remedy Asset Management(RAM))
  • Microsoft SMS-to-Remedy: Use a scalable database-level design to synch high volume of SMS discovery data into RAM/CMDB
  • SupportSoft-to-Remedy: Use SupportSoft's self-support tools to record Level 0 (self-heal) tickets for analysis and reporting
  • SupportSoft-to-Apropos: Create incident events in Apropos based on SupportSoft generated events
  • 3rd-party-to-Remedy: Integrate data feeds from a 3rd-party physical inventory services company into RAM/CMDB
  • Proprietary web portal-to-Remedy: Incorporate Remedy Help Desk and Asset Management into proprietary customer-facing web portal for incident submission and tracking and delegated configuration management
  • ColdFusion-to-Remedy: Integrate ColdFusion web applications into Remedy applications for consistent central data store
  • CA-to-Remedy: Integrate CA Cleverpath portal with Remedy Help Desk and Asset Management applications
  • Open Source LDAP-to-Remedy: Integrate OpenLDAP/Slurpd to Remedy ITSM applications for people information
  • iPlanet-to-Remedy: Integrate iPlanet LDAP Directory to Remedy ITSM applications
  • Microsoft-to-Remedy: Integrate Microsoft Active Directory to Remedy ITSM applications


Service Desk and Incident Management

  • Apropos-to-Remedy: Link automated call distribution system into Remedy for auto-population of incident ticket details based on caller identity and entered info
  • Remedy-to-3rd party tools: Build user-generated actions to call any number of 3rd-party tools to assist in Level 1 resolution (I.e., remote control, password reset tools, server and printer management interfaces, knowledge management)
  • Apropos-to-Remedy: Use of Apropos e-mail engine to auto-create tickets in Remedy from email sent to the Apropos service desk analyst email queue.
  • Remedy-to-Apropos: Automatically retrieve existing tickets based on caller entering an incident number via the phone system/Apropos
  • Remedy-to-Apropos: Use of events in Remedy to generate Apropos queue task entries; this is to trigger call-back of users or serve notice of reassignment of tickets back to service desk from Level 2 analysts
  • Remedy-to-external Service Desk systems: Design of web services for exchanging incident ticket information between organizations
  • ServiceWare-to-Remedy: Integrate ServiceWare Knowledge Base into Remedy incident and problem management for searching and submitting knowledge items
  • CA-to-ServiceWare: Integrate CA Cleverpath portal with ServiceWare Knowledge Base for self-help Level 0 resolution
  • CA-to-SupportSoft: Integrate CA Cleverpath portal with SupportSoft web support tools
  • Proprietary web portal-to-Remedy: Incorporate Remedy Help Desk and Asset Management into proprietary customer-facing web portal for incident submission and tracking and delegated configuration management


Availability and Capacity Management

  • Spectrum-to-Netcool: Take network events generated via Aprisma Spectrum and pass them to the consolidated Micromuse Netcool console for intelligent event management
  • NetIQ-to-HP: Integrate NetIQ events into HP OpenView Operations (HPOVO) to allow single-console event management for Windows and Unix servers
  • Netcool-to-Remedy: Integrate Netcool events into Remedy incident management system for automated ticket creation and link relevant CMDB item(s) to ticket
  • CA/Unicenter-to-Remedy: Integrate events from CA tools into Remedy incident management system for automated ticket creation
  • HP-to-Remedy: Integrate HPOVO events into Remedy incident management for automated ticket creation and server cross-reference in CMDB
  • Remedy-to-HP: Execute a ?closed loop? of the server event by clearing the event from the HPOVO console once the corresponding Remedy incident ticket is resolved
  • HP-to-custom application: Integrate the management of HPOVO into a proprietary administrative web portal to allow delegated control over server monitoring configuration throughout enterprise
  • HP-to-proprietary: Integrate HP OpenView ServiceReporter into proprietary web self-service portal for customized reporting on server events
  • HP-to-proprietary: Integrate HP OpenView ServiceReporter into administrative web portal for delegated control over server report generation


Problem Management

  • SupportSoft-to-Remedy: Use SupportSoft?s self-support tools to record Level 0 (self-heal) tickets for analysis and reporting
  • ServiceWare-to-Remedy: Integrate ServiceWare Knowledge Base into Remedy incident and problem management for searching and submitting knowledge items


Change Management

  • Microsoft .NET-to-Remedy: Integrate a proprietary .NET based web procurement application into the Remedy Change Management process using Remedy Web Services
  • Remedy CM-to-proprietary: Integrate Remedy Change Management with proprietary incident management system and to external operations management system


Service Level Management

  • Crystal-to-proprietary: Integrate Crystal Enterprise into proprietary web self-service portal for customized Service Level Agreement (SLA) report list presentation
  • HP-to-proprietary: Integrate HP OpenView ServiceReporter into proprietary web self-service portal for customized reporting on server events
  • HP-to-proprietary: Integrate HP OpenView ServiceReporter into administrative web portal for delegated control over server report generation
  • CA-to-proprietary: Incorporate CA Cleverpath portal?s Single Sign On capabilities with proprietary customer-facing web portal combining both JSP and ASP components


Release Management

  • Remedy-to-Open source: Link Remedy development tools with an open source version of source code control software
  • SupportSoft-and-HP: Integrate the software distribution tools of SupportSoft and HP/Novadigm's Radia