Are you tasked with assimilating the IT departments of newly acquired or merged companies? Does your IT vision include enhanced integration with customers or partners? Do you have a nagging integration challenge on your IT to-do list? Regardless of the platform or toolset, Vivatas has the technical force to deliver it.  Review our Integrations Resume below for a glimpse of our capabilities. Our Toolset Expertise (CLICK HERE for list) Our Process Expertise (CLICK HERE or an option below) Configuration and Desktop Management Service Desk and Incident Management Availability and Capacity Management Problem Management Change Management Service Level Management Release Management Find out more about ITIL processes (CLICK) At Vivatas, our technical breadth and depth is unparalleled.  We have integrated large scale operations for global managed service providers, overseen the convergence of IT organizations, and delivered harmony between Microsoft and open source technologies.  Below is a highlight list of toolsets and languages. Apache/Tomcat Apropos™ scripting language C/C++ languages Enterprise Java™ Beans Java™ applet and servlet development Java™ Message Service JavaScript™ Java™ Server Pages (JSP) J2EE™ Macromedia™ JRun Microsoft™ Active Server Pages (ASP) as web presentation on top of MS SQL Server; with Oracle; with Remedy Microsoft™ ActiveX/COM/DCOM object development Microsoft™ Data Transformation Services (DTS) as a data transfer/translation tool Microsoft™ Visual Basic Microsoft™ Visual C++ w/Remedy AR System API Microsoft™ VBScript Microsoft™ Windows Scripting Host Microsoft™ .NET Microsoft™ Message Queues MQSeries MySQL open source database Oracle™ database links Oracle™ Heterogeneous Services for linking to non-Oracle databases Oracle™ packages and stored procedures Perl PostgreSQL open source database Remedy™ AR User Tool Automation API Remedy™ ARMaild (method of interfacing w/Remedy via email) Remedy™ ARSPerl (method of interfacing w/Remedy via Perl) Remedy™ Discovery for SMS Remedy™ Enterprise Integration Engine (EIE) Remedy™ Java API Remedy™ COM wrapper in ASP Remedy™ integration products from 3rd parties (Micromuse, HP, ServiceWare, etc.) Remedy™ Web Services SNMP trap generation and processing SupportSoft™ desktop job scheduling Sybase™ TCL UNIX shell scripting XML generation and processing Having the technical capabilities is important, but the experience we have in integrating IT and business processes is the key.  Our integrations have delivered the foundations for supporting IT services to the business.  Below is a list of highlights by IT process/function.   Configuration and Desktop Management Altiris-to-Microsoft SMS:  Use the Altiris UNIX discovery client as a feed into SMS for consolidating both Unix and Windows discovery data into the configuration management database (CMDB) HP-to-Remedy:  Link HP/Novadigm Radia software discovery to CMDB (Remedy Asset Management(RAM)) Microsoft SMS-to-Remedy:  Use a scalable database-level design to synch high volume of SMS discovery data into RAM/CMDB SupportSoft-to-Remedy:  Use SupportSoft’s self-support tools to record Level 0 (self-heal) tickets for analysis and reporting SupportSoft-to-Apropos:  Create incident events in Apropos based on SupportSoft generated events 3rd-party-to-Remedy:  Integrate data feeds from a 3rd-party physical inventory services company into RAM/CMDB Proprietary web portal-to-Remedy:  Incorporate Remedy Help Desk and Asset Management into proprietary customer-facing web portal for incident submission and tracking and delegated configuration management ColdFusion-to-Remedy:  Integrate ColdFusion web applications into Remedy applications for consistent central data store CA-to-Remedy:  Integrate CA Cleverpath portal with Remedy Help Desk and Asset Management applications Open Source LDAP-to-Remedy:  Integrate OpenLDAP/Slurpd to Remedy ITSM applications for people information iPlanet-to-Remedy:  Integrate iPlanet LDAP Directory to Remedy ITSM applications Microsoft-to-Remedy:  Integrate Microsoft Active Directory to Remedy ITSM applications Service Desk and Incident Management Apropos-to-Remedy:  Link automated call distribution system into Remedy for auto-population of incident ticket details based on caller identity and entered info Remedy-to-3rd party tools:  Build user-generated actions to call any number of 3rd-party tools to assist in Level 1 resolution (I.e., remote control, password reset tools, server and printer management interfaces, knowledge management) Apropos-to-Remedy:  Use of Apropos e-mail engine to auto-create tickets in Remedy from email sent to the Apropos service desk analyst email queue. Remedy-to-Apropos:  Automatically retrieve existing tickets based on caller entering an incident number via the phone system/Apropos Remedy-to-Apropos:  Use of events in Remedy to generate Apropos queue task entries; this is to trigger call-back of users or serve notice of reassignment of tickets back to service desk from Level 2 analysts Remedy-to-external Service Desk systems:  Design of web services for exchanging incident ticket information between organizations ServiceWare-to-Remedy:  Integrate ServiceWare Knowledge Base into Remedy incident and problem management for searching and submitting knowledge items CA-to-ServiceWare:  Integrate CA Cleverpath portal with ServiceWare Knowledge Base for self-help Level 0 resolution CA-to-SupportSoft:  Integrate CA Cleverpath portal with SupportSoft web support tools Proprietary web portal-to-Remedy:  Incorporate Remedy Help Desk and Asset Management into proprietary customer-facing web portal for incident submission and tracking and delegated configuration management Availability and Capacity Management Spectrum-to-Netcool:  Take network events generated via Aprisma Spectrum and pass them to the consolidated Micromuse Netcool console for intelligent event management NetIQ-to-HP:  Integrate NetIQ events into HP OpenView Operations (HPOVO) to allow single-console event management for Windows and Unix servers Netcool-to-Remedy:  Integrate Netcool events into Remedy incident management system for automated ticket creation and link relevant CMDB item(s) to ticket CA/Unicenter-to-Remedy:  Integrate events from CA tools into Remedy incident management system for automated ticket creation HP-to-Remedy:  Integrate HPOVO events into Remedy incident management for automated ticket creation and server cross-reference in CMDB Remedy-to-HP:  Execute a “closed loop” of the server event by clearing the event from the HPOVO console once the corresponding Remedy incident ticket is resolved HP-to-custom application:  Integrate the management of HPOVO into a proprietary administrative web portal to allow delegated control over server monitoring configuration throughout enterprise HP-to-proprietary:  Integrate HP OpenView ServiceReporter into proprietary web self-service portal for customized reporting on server events HP-to-proprietary:  Integrate HP OpenView ServiceReporter into administrative web portal for delegated control over server report generation Problem Management SupportSoft-to-Remedy:  Use SupportSoft’s self-support tools to record Level 0 (self-heal) tickets for analysis and reporting ServiceWare-to-Remedy:  Integrate ServiceWare Knowledge Base into Remedy incident and problem management for searching and submitting knowledge items Change Management Microsoft .NET-to-Remedy:  Integrate a proprietary .NET based web procurement application into the Remedy Change Management process using Remedy Web Services Remedy CM-to-proprietary:  Integrate Remedy Change Management with proprietary incident management system and to external operations management system Service Level Management Crystal-to-proprietary:  Integrate Crystal Enterprise into proprietary web self-service portal for customized Service Level Agreement (SLA) report list presentation HP-to-proprietary:  Integrate HP OpenView ServiceReporter into proprietary web self-service portal for customized reporting on server events HP-to-proprietary:  Integrate HP OpenView ServiceReporter into administrative web portal for delegated control over server report generation CA-to-proprietary:  Incorporate CA Cleverpath portal’s Single Sign On capabilities with proprietary customer-facing web portal combining both JSP and ASP components Release Management Remedy-to-Open source:  Link Remedy development tools with an open source version of source code control software SupportSoft-and-HP:  Integrate the software distribution tools of SupportSoft and HP/Novadigm's Radia